Delivery & Returns

COVID-19 (Coronavirus) updates

Updated on 07 August 2020
We are open and fulfilling orders.

We are dispatching the vast majority of orders within 24hrs.

Our Standard service delivery time is being met in most instances, however some customers are experiencing delays due to issues in Royal Mail's network (https://www.royalmail.com/coronavirus).

Please know that we are maintaining our incredibly strict hygiene standards and we will not hesitate to shut down if there is any risk to our staff, customers or community. People first, business second. This is what we've always believed and a time like this calls for that approach more than ever.

If you have any questions at all, just send us a message at hello@marvelsfromtheworld.co.uk.

Stay safe.
Best,
Mo and Gianni

Delivery

UK - Standard above £5 3-5 days FREE
UK - Standard below £5 3-5 days £1.95
UK - Express 1-2 days £2.50
EU - Standard 5-7 days £9.99
UK - Subscriptions 3-5 days FREE


UK - We typically use Royal Mail 24hr (Express) and 48hr (Standard) services with free re-deliveries in case you're not available to receive your Marvels.
We may occasionally use other services or providers.
The delivery times stated above are typical times.
Orders are usually dispatched in 1 day and you will usually receive an email with a tracking number to confirm this. Dispatch times will vary according to the time at which the order was placed.
Orders placed on Saturdays and over bank holidays may take longer to arrive.

EU - We typically use Royal Mail International Standard.
We may occasionally use other services or providers.
The delivery times stated above are typical times.
Orders are usually dispatched in 1 day and you will usually receive an email with a tracking number to confirm this. Dispatch times will vary according to the time at which the order was placed.

We currently accept orders from the UK and EU. If you live outside of these regions but would like us to deliver to you, please let us know at hello@marvelsfromtheworld.co.uk.

 

Returns

If for any reason you are not happy with your purchase, please contact us at hello@marvelsfromtheworld.co.uk within 30 days of having made your purchase, and we will be happy to provide you with a refund. Please let us know why you would like a refund, so that we can make sure we get it right the next time. Refunds will typically take 10 working days to process from the time of receiving your request. Please note that if we receive refund requests more than 30 days after your purchase, unfortunately we can’t offer you a refund or exchange.

Due to the perishable nature of our products, we do not always accept returns. We'll be happy to discuss your order with you and help resolve any issues that you might have as quickly as possible. Just get in touch with us at hello@marvelsfromtheworld.co.uk.

Subscriptions that are cancelled before the first order is dispatched will automatically be refunded.
  
Gift cards are, unfortunately, not eligible for refunds.