Delivery & Returns

 

We ship globally.
All deliveries are Carbon Neutral.
We don't use plastic in our postage packaging.

Delivery

UK

UK - Standard above £10 3-5 days FREE
UK - selected products
3-5 days FREE
UK - Standard below £10 3-5 days £1.50
UK - Express 1-2 days £2.75
UK - Lightning 1 day £7.95
UK - Subscriptions 3-5 days FREE 


- Dispatching is usually done Monday-Saturday (inclusive) and within 1 day of your order. You'll usually receive an email with a tracking number to confirm this
Standard shipping uses Royal Mail's 48hr service with free re-deliveries in case you're not available. We may occasionally use other services or providers.
Express shipping uses Royal Mail's 24hr service with free re-deliveries in case you're not available. We may occasionally use other services or providers. Orders placed on Saturdays will take longer to arrive.
Lightning shipping guarantees next working day delivery for orders placed before 11am on Monday to Friday. We use DHL's fully tracked service. Orders placed on Friday after 11am, or on Saturday or Sunday will arrive on the following Tuesday. We may occasionally use other fully tracked, next day delivery services.
- The delivery times stated above are typical times and may vary, particularly when the country goes into lockdown! Bring on the vaccine... 

    EU

    EU - Standard below 250g 8-10 days £4.90
    EU - Tracked 6-8 days £13.90


    Standard delivery typically uses Royal Mail's International Standard service. This is not tracked. We may occasionally use other services or providers. 
    Tracked delivery typically uses DPD Classic. We may occasionally use other services or providers.
    - Customs duties and border checks may apply. Customers will have to pay any incurred duties, and border checks may result in delays to the shipping time. We can't be held responsible for any delays caused at the border. It's just out of our control
    - The delivery times stated above are typical times and may vary.
    - Orders are usually dispatched Monday-Saturday inclusive and within 1 day of your order. You'll usually receive an email with a tracking number to confirm this.
    - We are working on better delivery options for the EU, if you have any ideas, just let us know.

      International

      Standard - Tracked 10-14 days £22
      DHL Express 4-7 days £32


      - All orders used tracked services so we can all follow the journey in eager anticipation
      - Customs duties and border checks may apply. Customers will have to pay any incurred duties, and border checks may result in delays to the shipping time. We can't be held responsible for any delays caused at the border. It's just out of our control
      - If your order is over 5kg we'll have to discuss this with you. Email us at hello@marvelsfromtheworld.co.uk
      - If you're not seeing these shipping options at checkout, please email us at hello@marvelsfromtheworld.co.uk 
      - The delivery times stated above are typical times and may vary
      - Want to buy big? Email us at hello@marvelsfromtheworld.co.uk and we'll be able to help. We know you want to make the most of shipping, so give us a shout and we'll help

       

      Returns

      If for any reason you are not happy with your purchase, please contact us at hello@marvelsfromtheworld.co.uk within 30 days of having made your purchase, and we will be happy to provide you with a refund. Please let us know why you would like a refund, so that we can make sure we get it right the next time. Refunds will typically take 10 working days to process from the time of receiving your request. Please note that if we receive refund requests more than 30 days after your purchase, unfortunately we can’t offer you a refund or exchange.

      Due to the perishable nature of our products, we do not always accept returns. We'll be happy to discuss your order with you and help resolve any issues that you might have as quickly as possible. Just get in touch with us at hello@marvelsfromtheworld.co.uk.

      Subscriptions that are cancelled before the first order is dispatched will automatically be refunded.
        
      Gift cards are, unfortunately, not eligible for refunds.